The value of investments can go down as well as up, and your clients could get back less than was paid in. 

 

 

 

How to get the most from Wrap

Wrap is a sophisticated and flexible online wealth management platform. It offers access to services, technology and tools to help progressive advisers deliver the best possible service to clients.

This page has guides and information about Wrap’s features and tools to help you get started.

 

 

How to access your Wrap account

Learn more about how to access the Wrap platform and use all the functions that will help you manage your clients’ investments.

Setting up an adviser firm user

 

 

How to set up new client accounts

This detailed breakdown shows you how to set up a new client on Wrap, including transferring existing assets into the platform and more.

Download guide to setting up client accounts


Watch our video tutorial for help with client portal configuration
This tutorial covers the following:
  • Setting up the client portal for my firm
  • Setting up new client access levels
  • Registering for the client portal

Over the last few months we’ve introduced a series of enhancements that will help improve the client experience.

Driven by adviser feedback, the improvements focus on digital security, a new engaging client portal and reporting:

  • Digital security
  • New engaging portal
  • Reporting
Setting up the client portal for my firm

Any admin user in your firm can configure access for your clients.

Go to: Admin > Client Portal > Configure My Client Portal.

There is a simple step-by-step process:

  • Add firm logo (optional)
  • Add firm contact details (optional)
  • Set return calculation (Simple or IRR)
  • Set asset view (tier 1, tier 2 or no asset class)

1) Add your firm’s logo

  • Select yes
  • Click and drag your logo to selected area
  • Or click on button to browse for your logo

2) Add your contact details

  • Select yes
  • Fill in the form
  • Click next

3) Set the asset level split the client will see

  • Make a selection and click next

4) Set the performance return calculation

  • Select an option: Simple or IRR (Internal Rate of Return)
  • Make a selection and click next
Choosing client access levels

What different access levels are available?

  1. Client Basic: Valuation summary and documents
  2. Client Standard: Valuation summary, documents, investments (including insights) and performance
  3. Client Advanced: Valuation summary, documents, investments (including insights), performance and transaction history
Registering for the client portal

Before logging in for the first time, your client will receive an automated welcome email from Standard Life.

The client then follows the simple instructions that explains how to get started.

If you have any questions at all, speak to your usual Standard Life contact.

If you don’t have a contact, please email us at telephony_distribution@standardlife.com

 

 

Adviser charging on Wrap

Find out how to manage clients once their Wrap account is live. This detailed guide covers all the admin, trade and account actions you can take.

Read the PDF guide on adviser charging

 

 

Transferring equities to Wrap

This process guide shows you the steps to take if you want to transfer a client’s existing equities to the Wrap platform.

Read the PDF guide for transferring equities

 

 

How to make quick client actions

This guide shows you how to quickly view and amend client information, make transactions and get valuations within Wrap.

Download the guide to quick client actions


Watch our video on how to access the client portfolio report
  • Our client portfolio report has been designed to the latest digital standards
  • Share a modern, easy to understand and engaging view of your clients’ portfolio
  • It shows a simplified snapshot of the valuation, performance and money movements
How to access the client portfolio report on Wrap
  • Go to the Clients -> Performance -> Summary in Wrap
  • You can select the date range you want the reports to cover by entering your preferred dates in the From and To fields
  • The Return Basis will also be shown on the Client portfolio report
  • Selecting the Quick Report button will produce a client portfolio report for the date range you’ve entered.

This report is accessible on screen and a copy is also saved to the document library ready for you to share with your client.

Here’s what the final report looks like
  • Opening Value – This is the portfolio value at the very start of he date range chosen.
  • Closing Value – The value at the end date specified using the most recent fund prices we hold at that time.
  • Change in Value – This shows the change in value over the period. It is the difference between the closing and opening values, less any payments, charges and withdrawals.
  • Money-In – Shown as a total value across the product (top table) and also split per product under Product Information
  • Money Out – shown as a total value across the product (top table) and also split per product under Product Information
  • Return % - Change in value illustrated as a % return, based on either Simple or IRR
  • Account Transfer – This includes the value of any transfers of cash between the various tax wrapper subaccounts – such as movements from Wrap Cash to ISA.

The report shows a summary of the client’s investment performance.

The report also provides a more detailed view of investment performance over the date range selected.

The examples used are for illustrative purposes only. No assumptions regarding future performance should be made.

The value of your clients’ investment can go down as well as up, and may be worth less than was originally invested.

If you need any further help or support accessing the client portfolio report, speak to your usual Standard Life contact.

 

Watch our video on how to access the income and withdrawal MI reports on Wrap

These reports are designed to help you manage and support clients taking an income.

They provide a firm level view to improve efficiency and oversight.

How to access the income and withdrawal MI reports on Wrap

The reports are run from the Client Base tab on Wrap and are designed to help you manage and support clients taking an income.

  • Go to the Client Base -> Reports -> Reports request
  • Then select the Income and Withdrawals report from the dropdown menu.
Report outputs

There are two outputs you can choose from Income and Withdrawals Instruction Report

The first report shows the income and withdrawal instructions report that includes all active regular pending payments for ISA, Personal Portfolio and SIPP.

The second report contains details of income and withdrawals. You can view any historical income, withdrawals, dividends, etc. over a certain selected data range at Wrap or product level.

It contains all the relevant income you need; including income type, gross and net amount, how it is taken, next payment date, etc. The report doesn’t include bond data.

The reports are available 24 hours after being requested and can be viewed at Client Base -> Reports -> Reports Request.

The examples used are for illustrative purposes only. No assumptions regarding future performance should be made.

The value of your clients’ investment can go down as well as up, and may be worth less than was originally invested.

If you need support using the income and withdrawal reports or have a question, please speak to your usual Standard Life contact.

 

 

Wrap charges

Find out how we estimate your Wrap charges in this detailed breakdown, including potential service and investment charges.

Wrap charges PDF guide

 

 

Charging your Wrap clients

This guide explains actions you can take to make sure you receive your adviser charge, by keeping cash healthy within your clients’ Wrap account.

Read the PDF guide to receiving charges

 

 

How assets managed on Wrap are charged

See a breakdown of how platform and product administration fees are applied to assets managed through Wrap.

Read the PDF guide to Wrap charges and discounts

 

 

How to trade on your client’s account

This step-by-step guide shows you how to manage investments on the Wrap platform, including bulk trading and turnaround times.

Download the trading guide

 

 

How to apply the Drawdown Price Lock

This case study has a few example scenarios where clients may benefit from the new drawdown pricing structure on Wrap.

Read about applying the Drawdown Price Lock

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