The value of investments can go down as well as up, and your clients could get back less than was paid in.



Add new funds to platform

If there is a fund or other investment you would like us to add to the platform, please email the details to with as much information as you have. We will need a fund identifier, ideally more than one: Sedol, ISIN and Citicodes are the most useful.

There is no guarantee that any email you send will be received or will not have been tampered with. You should not send personal details by email.



Advanced orders

The ‘commission’ shown on Advanced Orders is not actually commission, it is the aggregate of broker charge + SDRT and PTM levy.

The Advanced Orders (“quote and deal”) tool should only be used for equities and is only available while the market is open.



Bulk trading

The Bulk Trading screens will only update regular transactions if they are buy deals and the client only has one standing batch for that product: otherwise you will need to amend these deals manually.



Contract notes

We don't issue contract notes for insured fund deals because the product terms and conditions already set out how deals in these funds are filled and how units are priced. Because of this, the FCA regulations don’t require contract notes to be issued.



Deal statuses

Deal statuses: “Confirmed” means that the deal has not yet been submitted; “Authorised” means that it is ready to go as soon as cash or stock is available; “Pooled” means that we are aggregating the deals just prior to sending them to the fund manager; “Placed” means that they are with the fund manager awaiting pricing; “Complete” means that the fund manager has confirmed the deal price and settlement date.




You can’t hold Equities or Exchange Traded Funds in Wrap International Portfolio Bond.



Ongoing fund charge

The Ongoing Fund Charge on the quote may occasionally differ from those on the Ongoing Charges Summary (the Quote is usually more up to date as they are reviewed quarterly).



In progress wizard

Any In Progress wizard that hasn’t had any changes saved for over six months may be deleted without warning; if you have In Progress wizards that you wish to save, remember to re-save it at least every five months.




A Rebalance is not the same as a switch. In a mutual fund switch, the sell deals are booked first and the buy deals are only placed after all the sell deals have been priced. In a rebalance, the buy and sell deals are normally placed at the same time using estimated cash values.

The red and green boxes in the Rebalance wizard are for convenience only to make it easy to spot which funds are outwith the 2% range. They do not have any impact on the rebalancing process.



Stamp duty reserve tax

Not all share purchases incur Stamp Duty Reserve Tax – shares that have their primary listing in other exchanges are often SDRT exempt.



Standing batches

To find historic standing batches set up more than 6 months ago, you will need to change the date on the range finder on the Track Orders/Deals Switches screen.




Comments added to Create Orders/New Deal Switch can be seen in the Detail screen of Transaction History.

The Track Orders/Deals Switches screen shows only deals that have been created in the last six months by default – to see deals that were set up earlier (e.g. standing batches) change the start date.

Switches between funds (OEICs and Unit Trusts) are carried out sequentially – as soon as we have a confirmation of the sell proceeds, we place the switch-buy deals at the next valuation point.

If you set up a deal through New Deal Switch with a future effective date, the platform will create a standing batch straight away (not a one-off batch) and on the day that the deal is due to happen, an auto batch will be created.



TERs and AMCs

Total Expense Ratios and Asset Management Companies for Exchange Traded Funds are not shown anywhere on the platform – you need to go the Exchange Traded Fund manager’s website.




More useful information

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