During the development of the global coronavirus pandemic our priorities have been the safety and wellbeing of our people and supporting our customers and clients. To ensure that we can continue to serve you and your business we have implemented a number of business continuity strategies. We are confident that the approach we have taken puts us in the best place possible to deliver against our commitments to you and to protect our people during these unprecedented circumstances.
Please check this page regularly to see our latest support and service updates relating to Standard Life Wrap, Elevate and Fundzone platforms.
We are able to accept scanned copies of your client’s signature on documentation and scanned copies of original documents. Photographs will also be accepted.
You should upload copies of the scanned documents to the client’s document library on the platform and send an email to the relevant mailbox.
In line with the latest government policy announcement, our people are now working remotely with the exception of a very small number of 'business critical' approved roles. These roles are working from our office locations where strict social distancing measures are in place. While we will always minimise disruption to your business, we are still transitioning to our new operating environment and thank you for your patience and understanding during this time.
As you would expect our telephone lines are experiencing a significant increase in demand. Wait times are significantly higher than normal. At this time it is best to contact us by email.
To assist us during this time and to help you get the support you need as quickly and easily as possible we recommend that you:
If you do need to speak to us, we will help you as soon as we can. The quickest way to get in touch is now by email and by using the support above you will help keep wait times as low as possible for critical queries.
Please note Elevate customer services are currently operating from 9.00am to 5.00pm. There are no changes to Wrap customer services operating hours which are 9.00am to 5.00pm.
Thank you for your support and understanding during this time.