Standard Life Assurance Ltd and Standard Life International dac response to COVID-19

Business response – as at 4 May 2020

In response to the Covid-19 situation, our first priority is ensuring the well-being and safety of our employees, and supporting the needs of our customers and clients and their advisers. We are also supporting the communities where we operate.

Led by our senior leadership team, we are using our established business continuity framework to manage our response. We acted quickly to mobilise our employees and enable them to work from home. Alongside our priority critical services, we are continuing to provide non-critical services too.

We continue to monitor the evolving situation closely and will act upon Government advice.

Please refer to the Phoenix Group Website for further detail on our business response.

Corporate advisers

We also have a dedicated Covid-19 Hub aimed specifically at our Workplace Pension clients.

We will be updating the site regularly with information for advisers and clients including Q&A’s, our response to the Pension Regulator’s guidance, commentary from our Independent Governance Committee and links to member communications.


We remain committed to delivering the best possible service to your business through these challenging times and are taking a range of steps to help you and your clients.

We’ve pulled together information and a list of questions which we hope you’ll find useful.

Remember, you can contact us by email if you can’t find the answer to your query on Adviserzone, and you can also contact your normal Standard Life relationship contact.

International Bond