Standard Life Assurance Ltd and Standard Life International dac response to COVID-19

As at 24 March 2020

Standard Life Assurance Limited is part of the Phoenix group.


In response to the Covid-19 situation, our first priority is ensuring the well-being of our employees, and supporting the needs of our customers and clients and their advisers.

We are monitoring the evolving situation closely and taking action in response to the Government’s latest guidelines and other official advice.

We have specific continuity plans in place. Led by our senior leadership team, we are using our established business continuity framework to manage our response. This includes remote working capabilities.

We have asked our employees to work from home and we are prioritising critical processes.

We will make all efforts to continue to provide a responsive service and have asked our customers to use digital and email services if they can to keep our phone lines available for customers that need our telephony service most.

We appreciate that this is an unprecedented time and want to reassure you that we are taking every possible step to support our employees, our customers and clients and our business.