As we are experiencing a high volume of calls at this time it will be quicker for you to contact us by email.
Please remember though that email is not a secure form of communication so you should not send personal or sensitive information – please upload this to the secure document libraries on our platforms instead.
Our platforms are secure so using the document library rather than email will help protect your clients' data.
We are able to accept scanned copies of your client’s signature on documentation and scanned copies of original documents, except for Defined Benefit Transfers. Photographs will also be accepted.
The process for submitting Defined Benefit transfers remains unchanged. It is a process where we must still receive wet signatures and original documentation because of the requirements of ceding schemes. Please send the documentation by post.
However, in the event that you are sending the documentation less than working 5 days before the client's guarantee date, by exception, we'll initially accept the application by email to email@example.com. The original documents and wet signatures must follow by post.
Please retain original copies with wet signatures, as we may need to review originals at a future date.
If you already use an existing mailbox to contact us please continue to do so. There have been no changes to existing mailboxes at this time.
Visit the hub for all information relating to our response to COVID-19
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