Services in alternative formats

We can provide the following facilities to help you contact/communicate with us or for us to contact/communicate with you:

  • Large print
  • Braille
  • Relay UK (previously Next Generation Text)
  • Textphone service (if you have a minicom or textphone machine) on 0131 220 6282

Our teams should be able to help with any accessibility questions if you contact the department you wish to connect with.

Other accessibility features are available on this site:

  • Change text size
  • Alternative Text Tags

Hearing or Speech Impaired

We can be contacted by Relay UK (previously Next Generation Text). To use this service you can download their app to your computer, laptop, tablet or android smartphone by visiting the Relay UK website where there are instructions on how to do this.

Visually Impaired

We can also accept calls where the customer is using a Sign Language Interpreter (SLI) to speak on their behalf. We ask for the SLI's name or badge number and check they are registered using the NRCPD website. If they are active and registered you can continue the call/visit taking the customers instructions via the SLI.

Website Accessibility

We’re constantly working to make our websites as accessible and usable to the widest possible audience.

Our new website is designed to work with the accessibility options in IOS and Android on Tablet and mobile. It should also work with all major screen reader software.

We use larger text, bigger buttons and links so you can use it more easily. You can increase the font size to make the links and buttons larger.